What is your guarantee?
My personal guarantee to you is that you will be 100% happy with your purchase! What does this mean? If you're not happy with what you received for any reason, we will do whatever it takes to make sure you are satisfied. We will offer to alter /fix /change whatever it was you didn't like and if none of our suggestions suit you, you'll be able to exchange or return the jewelry within 60 days for a full refund.
Orders generally ship within 7 days of purchase. If you're in a rush to receive the jewelry let us know (CustomerLove@EfyTal.com) and we can generally make every effort to ship it within 1-2 days. If you purchase expedited or next day shipping at checkout, your order is automatically shipped the same or next day depending on time of day the order was received.
Domestic standard shipping over $50 is now FREE! :) :)
Domestic shipping for orders under $50 is $2.99 ~Flat Rate~
Do you charge tax?
Sales tax is collected for customers in New Jersey, California, Florida, Texas, Arizona, Indiana, Wisconsin, Kentucky, Maryland, Pennsylvania.
Do you gift wrap?
Yes! All jewelry is automatically and beautifully gift wrapped for free!
take a look at our 30-second gift wrapping video :)
How do you make your pieces?
check out this 30-second video showing how we handcraft your pieces
What if I don't like my purchase?
Don't worry! We would never want you to keep a piece that you're not going to wear or that you wouldn't be thrilled to give as a gift. If you don't love it, shoot us an email to CustomerLove@EfyTal.com. Maybe it's a simple fix and we can modify the jewelry for you so it will be exactly how you want it. Maybe you or we will find a piece that will be more suited for you. But if you don't want us to modify or exchange it for you then you can just return it within 60 days for a full refund.
Oh by they way, have you seen our awesome removable and adjustable extender? You can clasp this onto any chain to get up to 2" of additional length:
What size initial should I get?
Please be sure to check the size of the initial that you're getting. Most of the round initials are 10mm (small). Some of the listings may offer bigger initials for $4 (medium) and $8 (large) more, but if you don't see that option shoot us an email at CustomerLove@EfyTal.com and we'll hook you up with the bigger sizes. (we reply fast don't worry)
What length chain should I get?
Check out this handy length guide. Note: This model is petite with a small frame so err on the longer side if you're not sure.
14" is only good for children or very petite women who want a ~ choker ~.
16" is still really short and also only recommended for petite women who want a very short chain.
18" works well for most women.
If you'd like longer than 18", order 1 of these listings to extend the chain length by 2 inches for 20" or 2 of them for 22":
What if I want to add an extra stone or charm?
You can do it all! Take a look at the 'Misc. Add-ons' section under 'Shop Jewelry'. You'll see all the various stones, charms, initials, symbols you can add to your necklace to personalize it.
What if my jewelry breaks at some point?
If the chain breaks within the first 2 years we will replace it for you at no charge. After 2 years we will repair it for free if it's possible, or if not you can purchase a new chain. If the pendant or earring portion breaks (extremely rare) we will replace it for you (no matter when it happens) for free if we still make that style. If not we will issue you shop credit for equal value.
With the exception of our brass line which is clearly labeled, all our chains and ear wires are made of 925 Sterling Silver or 14k Gold Filled. The Initial Necklaces and Bracelets are all 925 sterling silver or 14k gold filled (both chain and pendants).
The other pendants might be made of Sterling Silver, Vermeil (gold over sterling silver), Gold over alloy, Silver over alloy, brass or white bronze. All the materials are clearly outlined in the item description. We don't use lead, cadmium or nickel.
Gold Filled Jewelry - also known as "rolled gold" is composed of a solid layer of gold bonded with heat and pressure to another metal such as brass. It is 50 times thicker than regular plating. It does not 'peel' or 'rub' off. There is no better metal for gold jewelry short of real gold. It wears like gold and customers don't experience any problems with it, and enjoy it for years.
Sterling Silver and other metals can and do react with the air, beauty products, body chemistry, pool, ocean, hard water and soap scum. The speed of tarnish depends on where you live and how you care for the jewelry as well as your personal body chemistry and products you use. The nice thing is that it can be cleaned though!!
It's best to avoid sleeping, showering, swimming and exercising with ~any~ jewelry. Water pressure from showers, hard water, soap scum, chlorine, salt and sweat just erode the delicate metal over time. Can you do it? Sure but to extend the life of your jewelry as long as possible just avoid it whenever possible.
It's best to keep the jewelry inside *dry* mini ziplock bags. If you want a couple bags just ask us, we'll send a couple with your order.
My absolute favorite tarnish remover in the world is EMPIRE tarnish remover which you can get at Otto Frei.
It's rare for packages to get lost in transit but it does happen. I would say about 1 out of 1000 packages domestically and 1 out of 100 packages internationally from my experience.
We charge the absolute minimum for shipping (FREE shipping for $50+ orders, ($2.99 domestic for smaller orders) and $12.99 international) and we don't purchase insurance for the packages so that we can keep your shipping cost as low as possible. If you don't want to take the risk, just contact us at CustomerLove@EfyTal.com to request to purchase insurance. Officially we are not responsible for packages lost in transit.
Potentially. We do declare the actual value of the parcel and mark it as - E-Commerce -> Fashion Accessory (not gift). Whether or not you are charged customs depends on your country/port/luck but that fee is your responsibility. If you refuse the package because you do not wish to pay the customs fee, a 25% restocking fee will be assessed.
We try our absolute hardest to have accurate descriptions and measurements on each item. If you received anything that was not exactly as described or damaged in any way then needless to say we will replace / exchange it or you can return it within 60 days.
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Hey! I'm Efy!! check out the 'About Efy' page!!